Sign in to Office - Microsoft Support (2024)

FAQs

Why is my Microsoft Office not letting me sign in? ›

Clear the cache in the web browser, delete Internet cookies, and then try to sign in again. Contact Microsoft Technical Support. You're asked to change your password. Your password may be temporary or your password has expired.

If you're constantly being prompted to log in to your Microsoft account there are a few ways this can be resolved: You can reset the Windows Credential Manager. For Word or Outlook you can sign out of your account once then it should resolve. For Outlook you can change the security settings.

Disable Microsoft Account Sign-in Prompt:

o Go to Settings > Accounts > Your Info. o Under "Manage my Microsoft account," click on "Sign in with a local account instead."

If you tried to sign in to your account and received a message that it's been locked, it's because activity associated with your account might violate our Terms of Use.

User reports indicate no current problems at Microsoft 365.

Microsoft uses a single sign-on approach for its services, which means you can access OneDrive, Office applications, Outlook, and other Microsoft services with the same username and password that you use for Microsoft 365.

If you get an email about unusual activity on your Microsoft account, or if you're worried that someone else might have used your account, go to the Recent activity page. You'll see when your Microsoft account was signed in during the last 30 days, along with any device or app-specific info.

Turn two-step verification on or off

Sign in to your Microsoft account Advanced security options. Under Additional security and Two-step verification choose Turn on or Turn off.

How to avoid sign in with Microsoft account? ›

Open Control Panel > User Accounts > credentials manager > Windows credentials and clear the credentials associated with Office.

Additional help is available if you need it, including live chat with a Microsoft specialist.

Check if your account isn't locked, and check your password manager to ensure you're using the right credentials. Also, look at your keyboard layout in case you've accidentally changed it and you're typing in the wrong characters. Then, restart the app and reboot your computer.

- Reset the Microsoft Store app and Xbox app: Open the Microsoft Store app and Xbox app, click on the three dots in the top right corner, select "Settings", scroll down to "Reset" and click on it. - Run Windows Troubleshooter: Windows has built-in troubleshooters that can help identify and fix common problems.

Your device isn't connected to your company or organization network. The admin has set up two factor authentication and you haven't authenticated in two ways. Your device isn't joined to the domain. Your device isn't trusted.

Having two installs can cause activation conflicts. If your subscription has expired, you'll see "We couldn't find any Office products." Renew your subscription to use Microsoft 365. If Office still won't activate, choose your Office version for additional troubleshooting help.